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Increase buyer satisfaction by resolving problem quickly.
Orders details, Delivery status, Feedback, Previous messages and refund records, all in the same screen. You don’t need to swap different pages any more.
You don’t need to log in and out different ebay accounts. You can do follow up actions without leaving a finger !
After negotiated with buyer that refund is needed, staff can one-click to send the complaint details to their supervisor. Supervisor can review the details via the notification. Once it is approved, refund will be automatically sent.
When buyers want to upgrade the shipping services, or buy some more , now, you don’t need to wait for the Accounting department to login Paypal to create an invoice.
Staff can create it directly in the same screen. More, staff can also check the status of the payment if the buyer contacts again to confirm the payment is done.
Feel free to expand your business to non-English markets
Once messages are imported, they will be translated automatically. It helps your teams to view and reply message in their own language.
Based on staff’s skill, language and experiences, you can setup rules to auto assign messages to different staff when messages are imported into system.