SoldEazy Help and Support
Home » Categories » 05 Automation Features/Marketing Features/Business Profile

How to accept/decline best offer from buyer or send counteroffer?

Article Number: 1127 | Rating: Unrated | Last Updated: Thu, Jan 22, 2026 8:11 AM
How to accept/decline best offer from buyer
or send counteroffer
  1. View and process buyer offers
  2. Why is the buyer ID garbled and the zip code marked with asterisks?
1. View and process buyer offers

Go to Channel Account > Channel-Specific Settings - eBay > Buyer offer

To view the price offers sent by the buyer, click on the "Agree/Reject/counteroffer" button to take action.

In the pop-up window, you can accept or reject the offer, or propose a counteroffer.

If you have previously offers with the same buyer for the same item, they will also be displayed.
2. Why is the buyer ID garbled and the zip code marked with asterisks?

Due to stricter requirements for buyer information protection on the US site, SoldEazy cannot display US buyer IDs or zip codes. If needed, please log in to your eBay account to view these details.

***END***
Posted : - Thu, Jan 22, 2026 7:44 AM. This article has been viewed 708 times.
Filed Under: 05 Automation Features/Marketing Features/Business Profile
0 (0)
Article Rating (No Votes)
Rate this article
Attachments
There are no attachments for this article.
Related Articles RSS Feed
04 Listing Schedule
Viewed 4242 times since Thu, Nov 30, 2017
02 Add/ Modify Product Identifiers (GTIN)
Viewed 4344 times since Wed, Nov 29, 2017
VAT settings in Business Profile
Viewed 18321 times since Tue, Sep 29, 2020
How to use eBay business policies?
Viewed 3332 times since Thu, Dec 22, 2022
05 Promoted Listings - General Strategy(PLG)
Viewed 24694 times since Thu, Nov 30, 2017
03 Business Profile(1) Basic Setting
Viewed 27703 times since Wed, Nov 29, 2017
Latest translation function (eBay translation API & order message translation)
Viewed 5206 times since Wed, Jul 29, 2020
01 Automation
Viewed 4421 times since Wed, Nov 29, 2017
05 Business Profile (2): Advanced Functions
Viewed 7864 times since Thu, Nov 30, 2017
How to switch to or apply an updated business profile?
Viewed 3428 times since Mon, Feb 13, 2023